How to use the scale block

When to use

Use the scale block to let your respondents select an opinion on the scale you provide them, for example for a Net Promoter Score (NPS) on the scale from 0 to 10. But you can also use texts scales instead of numeric scales.

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How to use

Add a new block to your form and then select the question type Scale. You can now customize this block to your needs with the following features:

General

• Text
  Use the Text feature for the name/title of this block.
• Description
  Enable the Description feature to add a description to this block.
• Help text
  Enable the Help text feature to add a help text to this block.

Settings

• Mode
  The Mode feature is always activated. You can select if your scale is a Numeric scale (for example from 0 to 10) or a Text scale (for example from bad to good). Depending on this setting, one of the following features gets activated:
  • If you selected a numeric scale, you can determine the Scale range. You can even use negative scales over here.
  • If you selected a text scale, you can compose the list of choices you want to show. You can add choices one by one, or import a list of choices from a text file at once.
• Labels
  Enable the Labels feature to add labels that are shown on the left, center and/or right of the scale.
• Width
  Enable the Width feature to determine if the width of the scale should be fixed or the scale can grow with the size of the screen of the respondent.
• Score
  You can attach scores to the choices to perform instant calculations. Enable the Score feature to enter the desired score values. This feature is only available if your scale mode is set to text scale.

Options

• Required
  By default this block is not required to fill out by your respondents. Enable the Required feature to make this block required to fill out.
• Visibility
  By default this block is visible in your form. Enable the Visibility feature to hide it for your respondents.
• Score
  You can attach scores to the choices to perform instant calculations. Enable the Score feature to enter the desired score values. This feature is only available if your scale mode is set to text scale.
• Alias
  By default the name/title of this block will be used in your dataset. Enable the Alias feature to use a different name in your dataset.
• Exportability
  By default the collected data of this block will be stored to the dataset of each result. Enable the Exportability feature to take control over the storage. You can then include/exclude the data from your dataset. Please note that if you exclude data from the dataset you can never see and/or use the given answers from your respondents to this block, because the data is simply not stored at all.

Choices (text scale)

If your scale mode is set to text scale, you can open each scale option to get to the settings of that single option. Over there you can use these features:

• Name
  Use the Name feature for the name/title of this choice.
• Identifier
  By default the name of each choice will be used in your dataset. Enable the Identifier feature to use a different name in your dataset.
• Score
  Enable the Score feature to enter the desired score value for that choice.

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Logic (numeric scales)

Logic is important to make your forms smart and conversational. The scale block with a numeric scale can work with the following branch conditions to help you with that:

Block conditions

• Match the scale value selected.

Evaluate conditions

• Value is equal to your filter;
• Value is not equal to your filter;
• Value is lower thanyour filter;
• Value is higher than your filter;
• Value is between your filters;
• Value is not between your filters;
• Value is empty;
• Value is not empty.

Filters

When we mention your filter(s) above, there are some different filters that you can use to make the right comparison:

• Number - Compare with a fixed number that you enter;
• Value - Compare with another block value entered in the form by a respondent (more info).

Logic (text scales)

The scale block with a text scale can work with the following branch conditions to help you with that:

Block conditions

• Match one of the options;
• Unanswered.

Evaluate conditions

• Value matches your filter;
• Value does not match your filter;
• Value contains your filter;
• Value does not contain your filter;
• Value starts with your filter;
• Value ends with your filter;
• Value is empty;
• Value is not empty.

Score conditions

• Score is equal to your filter;
• Score is not equal to your filter;
• Score is lower thanyour filter;
• Score is higher than your filter;
• Score is between your filters;
• Score is not between your filters;
• Score is calculated;
• Score is not calculated.

Filters

When we mention your filter above, there are some different filters that you can use to make the right comparison:

• Text - Compare with a fixed text that you enter;
• Value - Compare with another block value entered in the form by a respondent (more info).

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Calculations (numeric scale)

You can use the calculator block to perform calculations with given answers. The scale block with a numeric scale supports the following calculation operations:

• Current value - Supply a selected scale value;
• Compare - Compare a scale value and output a value based on the result of the comparison;
• Functions - Execute all kinds of mathematical functions to a scale value.

Calculations (text scale)

The scale block with a text scale supports the following calculation operations:

• Score - Calculate a score based on the entered score list for choices.

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