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How to use the scale block

Learn everything you need to know to use the scale block in your forms.


When to use

Use the scale block to let your respondents select an opinion on the scale you provide them, for example for a Net Promoter Score (NPS) on the scale from 0 to 10. But you can also use texts scales instead of numeric scales.

Screenshot of scales in Tripetto
Demonstration of two scale blocks with a numeric scale and a text scale.

How to use

Add a new block to your form and then select the question type Scale. You can now customize this block to your needs with the following features:

General

  • Text
    Use the Text feature for the name/title of this block.
  • Description
    Enable the Description feature to add a description to this block.
  • Help text
    Enable the Help text feature to add a help text to this block.

Settings

  • Mode
    The Mode feature is always activated. You can select if your scale is a Numeric scale (for example from 0 to 10) or a Text scale (for example from bad to good). Depending on this setting, one of the following features gets activated:
    • If you selected a numeric scale, you can determine the Scale range. You can even use negative scales over here.
    • If you selected a text scale, you can compose the list of choices you want to show. You can add choices one by one, or import a list of choices from a text file at once.
  • Labels
    Enable the Labels feature to add labels that are shown on the left, center and/or right of the scale.
  • Width
    Enable the Width feature to determine if the width of the scale should be fixed or the scale can grow with the size of the screen of the respondent.
  • Score
    You can attach scores to the choices to perform instant calculations. Enable the Score feature to enter the desired score values. This feature is only available if your scale mode is set to text scale.
Screenshot of the form builder in Tripetto
Advanced options of the scale block.

Options

  • Required
    By default this block is not required to fill out by your respondents. Enable the Required feature to make this block required to fill out.
  • Visibility
    By default this block is visible in your form. Enable the Visibility feature to hide it for your respondents.
  • Score
    You can attach scores to the choices to perform instant calculations. Enable the Score feature to enter the desired score values. This feature is only available if your scale mode is set to text scale.
  • Alias
    By default the name/title of this block will be used in your dataset. Enable the Alias feature to use a different name in your dataset.
  • Exportability
    By default the collected data of this block will be exported to your results. Enable the Exportability feature to not include this data in your dataset.

Choices (text scale)

If your scale mode is set to text scale, you can open each scale option to get to the settings of that single option. Over there you can use these features:

  • Name
    Use the Name feature for the name/title of this choice.
  • Identifier
    By default the name of each choice will be used in your dataset. Enable the Identifier feature to use a different name in your dataset.
  • Score
    Enable the Score feature to enter the desired score value for that choice.

Logic (numeric scales)

Logic is important to make your forms smart and conversational. The scale block with a numeric scale can work with the following branch conditions to help you with that:

Block conditions

  • Match the scale value selected.

Evaluate conditions

  • Value is equal to your filter;
  • Value is not equal to your filter;
  • Value is lower thanyour filter;
  • Value is higher than your filter;
  • Value is between your filters;
  • Value is not between your filters;
  • Value is empty;
  • Value is not empty.

Filters

When we mention your filter(s) above, there are some different filters that you can use to make the right comparison:

  • Number - Compare with a fixed number that you enter;
  • Value - Compare with another block value entered in the form by a respondent (more info).

Logic (text scales)

The scale block with a text scale can work with the following branch conditions to help you with that:

Block conditions

  • Match one of the options;
  • Unanswered.

Evaluate conditions

  • Value matches your filter;
  • Value does not match your filter;
  • Value contains your filter;
  • Value does not contain your filter;
  • Value starts with your filter;
  • Value ends with your filter;
  • Value is empty;
  • Value is not empty.

Score conditions

  • Score is equal to your filter;
  • Score is not equal to your filter;
  • Score is lower thanyour filter;
  • Score is higher than your filter;
  • Score is between your filters;
  • Score is not between your filters;
  • Score is calculated;
  • Score is not calculated.

Filters

When we mention your filter above, there are some different filters that you can use to make the right comparison:

  • Text - Compare with a fixed text that you enter;
  • Value - Compare with another block value entered in the form by a respondent (more info).

Calculations (numeric scale)

You can use the calculator block to perform calculations with given answers. The scale block with a numeric scale supports the following calculation operations:

  • Current value - Supply a selected scale value;
  • Compare - Compare a scale value and output a value based on the result of the comparison;
  • Functions - Execute all kinds of mathematical functions to a scale value.

Calculations (text scale)

The scale block with a text scale supports the following calculation operations:

  • Score - Calculate a score based on the entered score list for choices.

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