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How to use the scale block

Learn everything you need to know to use the scale block in your forms.


When to use

Use the scale block to let your respondents select an opinion on the scale you provide them, for example for a Net Promoter Score (NPS) on the scale from 0 to 10. But you can also use texts scales instead of numeric scales.

Screenshot of scales in Tripetto
Demonstration of two scale blocks with a numeric scale and a text scale.

How to use

Add a new block to your form and then select the question type Scale. You can now customize this block to your needs with the following features.

Basic features

Each question block has basic features to present the block the way you need, for example Name, Description and Help text. And most of the question blocks have common options, like the Required and Exportability options.

More information about these basic features can be found in the help article about our form builder.

Additional features

On top of those basic features, the scale block has the following advanced options:

  • Mode

    The Mode feature is always activated. You can select if your scale is a Numeric scale (for example from 0 to 10) or a Text scale (for example from bad to good). Depending on this setting, one of the following features gets activated:

    • If you selected a numeric scale, you can determine the From and To values. You can even use negative scales over here;
    • If you selected a text scale, you can compose the list of possible options you want to show. You can add options one by one, or import a list of options from a text file at once.
  • Labels

    By enabling the Labels feature, you can add some labels that are shown on the left, center and/or right of the scale.

  • Width

    By enabling the Width feature, you can determine if the width of the scale should be fixed or the scale can grow with the size of the screen of the respondent.

  • Score

    You can attach scores to the choices to perform instant calculations. By enabling the Score feature you can enter the desired score value per choice (more information about instant scores). This feature is only available if your scale mode is set to text scale.

Screenshot of the form builder in Tripetto
Advanced options of the scale block.

Text scale features

If your scale mode is set to text scale, you can open each scale option to get to the settings of that single option. Over there you can use these features:


Logic (numeric scales)

Logic is important to make your forms smart and conversational. The scale block with a numeric scale can work with the following branch conditions to help you with that:

Block conditions

  • Match the scale value selected.

Evaluate conditions

  • Value is equal to your filter;
  • Value is not equal to your filter;
  • Value is lower thanyour filter;
  • Value is higher than your filter;
  • Value is between your filters;
  • Value is not between your filters;
  • Value is empty;
  • Value is not empty.

Filters

When we mention your filter(s) above, there are some different filters that you can use to make the right comparison:

  • Number - Compare with a fixed number that you enter;
  • Value - Compare with another block value entered in the form by a respondent (more info).

Logic (text scales)

The scale block with a text scale can work with the following branch conditions to help you with that:

Block conditions

  • Match one of the options;
  • Unanswered.

Evaluate conditions

  • Value matches your filter;
  • Value does not match your filter;
  • Value contains your filter;
  • Value does not contain your filter;
  • Value starts with your filter;
  • Value ends with your filter;
  • Value is empty;
  • Value is not empty.

Score conditions

  • Score is equal to your filter;
  • Score is not equal to your filter;
  • Score is lower thanyour filter;
  • Score is higher than your filter;
  • Score is between your filters;
  • Score is not between your filters;
  • Score is calculated;
  • Score is not calculated.

Filters

When we mention your filter above, there are some different filters that you can use to make the right comparison:

  • Text - Compare with a fixed text that you enter;
  • Value - Compare with another block value entered in the form by a respondent (more info).

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