Form not showing in WordPress site
In some situations your form might not show the right way in your WordPress site. This article contains a checklist to troubleshoot such issues.
Please follow this checklist to investigate why your embedded form is not showing correctly in your WordPress site:
1. Check Tripetto plugin version
First of all, check which version of the Tripetto plugin you have installed via the Plugins section in your WP Admin. Make sure you have installed the latest version to stay up-to-date with features and bugfixes.
To update the Tripetto plugin to the latest version, please see our article about updating the plugin.
2. Check embed options
Next, check the embed options of your form. When you embed the form in your WordPress site there are some options you can use to influence the display of the form. You can try to see if these options make any difference to display your form correctly, for example by prodiving a
height to your embedded form.
We offer several ways to embed your form in your WordPress site, so please take a look at the detailed articles per embed option how to control the options:
- Using WordPress shortcode to embed in the traditional editor;
- Using Gutenberg block to embed in the modern Gutenberg editor;
- Using Elementor widget to embed in the Elementor builder.
3. Check conflicting plugins
Lastly, check if any other WordPress plugins might cause conflicts. WordPress offers lots of plugins, so we can't prevent all conflicts with other plugins, as everybody uses a different set of plugins. Based on some user feedback we are aware of conflicts with the following (type of) plugins.
- Caching plugins
Caching plugins can cause issues when a cached version of your page and/or form is shown. Examples of such plugins are W3 Total Cache and WP Rocket.
To solve conflicts with such plugins, you often can exclude the Tripetto scripts and the page that the form is embedded at from those plugins, preventing it to show cached versions of your page/form. How to do this, depends on each particular plugin.
- Optimize, minify and bundle plugins
These types of plugins might mess up some scripts of the Tripetto plugin. Examples of such plugins are Autoptimizer and WP-Optimize.
To solve conflicts with such plugins, you often can exclude the Tripetto scripts from those plugins, preventing it to influence the Tripetto scripts. How to do this, depends on each particular plugin.
Still having issues?
Despite the above checklist, you're still experiencing issues? Don't hesitate to submit a support ticket. We're happy to help you!