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Troubleshooting - Form not showing in WordPress site

Based on the experiences of our users we're aware of some situations where your embedded form does not show the way you want it to. In this article you can find the known issues with this.

Check your plugin version

First of all, check which version of the Tripetto plugin you're on. You can find which version you're on the Plugins section in your WP Admin. Check our article about updating the plugin if you're not on the latest release version.

Check your shortcode

The shortcode you use to embed the form in your WP site has some parameters you can use to influence the display of the form. You can find those parameters in this article. You can try to see if these parameters make any difference, for example by prodiving a width and/or height parameter to your shortcode.

Check conflicting plugins

WordPress offers lots of plugins, so we can't prevent all conflicts with other plugins, as everybody uses a different set of plugins. Based on some user feedback we are aware of conflicts with the following (type of) plugins.

  • Optimize, minify and bundle plugins
    All of these type of plugins might mess up some scripts of the Tripetto plugin. An example of such a conflicting plugin is Autoptimizer.
    To solve this, in most plugins you can exclude the Tripetto scripts from the plugin, preventing it to influence the Tripetto scripts. How to do this, depends on each particular plugin.

Still not working?

Don't hesitate to contact us if you have any problems with the WordPress plugin. We're happy to help you!

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