Helping our users
Since the release of our end user product during 2019, we’ve had the opportunity to learn from users what they think of Tripetto. We do our utmost to help as well and as quickly as we can. These one-to-one contact moments gave us a clear insight into what our users want. We divide their input into support requests and feature requests.
Quite a few users contacted us with questions regarding the usage of Tripetto, and there appeared to be a clear overlap between the questions users asked us.
This overlap made us think: probably more users may encounter these difficulties, so how can we help users that don't reach out to us immediately?
The solution was quite obvious: a Help Center.
What's in the Help Center?
The Help Center contains lots of articles that cover frequently asked questions and everyday use cases. It's divided into three sections, bundling all articles per Tripetto product:
To easily find the article you're looking for, we categorized all articles on the phase you're in, for example the basics, building forms and getting results.
In each category, you'll find the articles associated with it. Most articles are actually based on the feedback and experiences of our users. Like how to use the form builder or how to install the WordPress plugin. Or more advanced tutorials, like how to setup Slack notifications or Zapier integrations.
The plan is to extend the Help Center with new articles, how-to's and tutorials regularly. We have lots of ideas for that, but of course we're wide open for your input. So, if there's a subject that you would like to see featured in an in-depth help article, we're happy to hear from you.
Besides the support requests, we also have users asking for particular features they miss. We are very happy with this feedback, as it gives us a clear view of what our users need to use Tripetto. Unfortunately, we can’t develop all those requests at once, so we’re looking for a way to be more transparent about our product roadmap.
This resulted in our changelog, so now it's more clear what updates we've released and what's on our wishlist for development. In need of a feature that's not on our wishlist? Please, let us know through our feature request form.
Keep contacting us
Although we now have the Help Center and changelog to answer most of your questions, please don't hesitate to keep contacting us if you have any question or problem. Using the chat will be the fastest and easiest way to do so.
We're happy to help you!